Refund policy

Return and Refund Policy

Due to the nature of our food products and for health and safety reasons, all Baby Spice Foods purchases are final sale. We are unable to accept returned food products, including products that have been opened, used or purchased in error.

That said, we genuinely want every family to have a positive experience with Baby Spice Foods. If something isn’t right, please contact us. Although our products are final sale, we will listen to your concern and work with you to find a fair and reasonable solution whenever possible.

If your order arrives damaged, defective, expired or incorrect, please contact us at grayson@babyspicefoods.com within 7 days of receiving it. Include your order number, a description of the concern and clear photos of the product and packaging.

We will always try our best to make things right. Depending on the circumstances, Baby Spice Foods may offer a replacement, store credit, refund or another appropriate solution.

Refunds or replacements will not normally be provided for:

  • Change of mind or personal taste preferences

  • Products that have been opened or used

  • Incorrect storage or handling after delivery

  • Minor variations in colour, texture or flavour that naturally occur in food products

  • Requests made more than 7 days after delivery

  • Orders containing an incorrect or incomplete shipping address supplied by the customer

  • Packages confirmed as delivered by the shipping carrier

Shipping charges are non-refundable unless the order was incorrect or the product was damaged or defective when received.

Purchases Made Through a Retailer

Products purchased from an independent retailer should first be taken back to the original place of purchase and will be subject to that retailer’s return and refund policy. Baby Spice Foods does not normally issue refunds for products purchased from third-party retailers.

However, if the retailer is unable to resolve a product-quality concern, please contact us at grayson@babyspicefoods.com. We want you to feel good about your Baby Spice Foods experience and will work with you to find a reasonable solution whenever possible.

Wholesale and Retail Partners

Wholesale orders are final sale and may not be returned without prior written authorization from Baby Spice Foods. Claims involving damaged, defective, missing or incorrect products must be submitted within 7 days of delivery and include the invoice number, affected quantities and clear photographs.

Approved claims may be resolved through replacement products, account credit or another remedy selected by Baby Spice Foods. Unsold inventory, slow-moving products, customer returns and products damaged through improper storage, display or handling are not eligible for return, credit or refund.

We value our retail partners and want to build long-term relationships. If an unexpected issue arises, please contact us so we can review the circumstances and work together toward a practical solution.

Nothing in this policy limits any rights or remedies that cannot legally be excluded under applicable law.

Questions or concerns?
Please contact grayson@babyspicefoods.com. We will try our best to fix any concern or problem you may have.