Terms of service

Terms of Service

Last updated: September 22, 2026

These Terms of Service (“Terms”) govern your access to and use of the Baby Spice Foods website, including any purchases made through the website and any related services offered by Baby Spice Foods Inc. (“Baby Spice Foods,” “we,” “us” or “our”).

By visiting our website, creating an account, placing an order or otherwise using our services, you agree to these Terms and our Return and Refund Policy and Privacy Policy. If you do not agree, please do not use the website or purchase our products.

1. Eligibility and Responsible Use

You must be at least the age of majority in your province or territory of residence to place an order. If you purchase or use our products for a child, you confirm that you are the child’s parent, legal guardian or an adult authorized to make feeding decisions on the child’s behalf.

You are responsible for ensuring that all information you provide is accurate, current and complete.

2. Product Information

We work carefully to present our products, ingredients, packaging, descriptions and images as accurately as possible. However:

  • Product packaging, ingredients, appearance, colour, texture and flavour may change or vary;

  • Website colours and images may display differently depending on your device;

  • Natural ingredients may vary between batches;

  • Product availability is not guaranteed; and

  • Website information may occasionally contain typographical errors, inaccuracies or omissions.

The product label and packaging received with your order contain the most current product information. Always read the complete label, ingredient list, allergen information, preparation directions and storage instructions before use.

If website information conflicts with the physical product label, stop using the product and contact us for clarification.

3. Feeding, Health and Safety Information

Baby Spice Foods products and website content are provided for general food and informational purposes only. They are not medical advice and are not intended to diagnose, treat, cure or prevent any disease, allergy, nutritional deficiency or medical condition.

Every child is different. Parents and caregivers are responsible for deciding whether a product, ingredient, texture, serving method or preparation method is appropriate for their child’s age, development, health and dietary needs.

Before introducing a new food or ingredient—particularly where a child has allergies, sensitivities, swallowing difficulties, medical concerns or special dietary needs—consult a qualified healthcare professional.

Never disregard professional medical advice because of information found on our website, packaging, social media or marketing materials.

4. Allergies and Cross-Contact

Please review all ingredient and allergen information carefully before using a product. Although we take reasonable precautions, we cannot guarantee that a product or facility is completely free from every allergen or risk of cross-contact unless expressly stated on the product label.

Do not use a product if you or the intended consumer may be allergic or sensitive to one of its ingredients. Baby Spice Foods is not responsible for reactions resulting from a known allergy, sensitivity, failure to review the label or use contrary to the product instructions.

5. Orders and Acceptance

Submitting an order does not mean that we have accepted it. We may accept, decline, limit or cancel an order for any lawful reason, including:

  • Product unavailability;

  • Suspected fraud, unauthorized activity or resale;

  • Pricing, inventory or product-description errors;

  • Incomplete or inaccurate customer information;

  • Delivery restrictions;

  • Violation of these Terms; or

  • Circumstances beyond our reasonable control.

An order is accepted when we send confirmation that it has been processed or shipped.

If we cancel an order after payment has been collected, we will refund the cancelled portion to the original payment method. We are not obligated to honour an incorrect price or obvious website error where permitted by law.

We may limit quantities purchased by a person, household, account, payment method or shipping address.

6. Prices, Taxes and Payment

Prices are displayed in Canadian dollars unless otherwise stated. Applicable taxes, shipping charges and any other disclosed charges will be shown during checkout.

You agree to pay all charges associated with your order. By submitting payment information, you confirm that you are authorized to use the selected payment method.

We may change prices, promotions and product availability at any time. Changes will not normally affect orders already accepted, except where necessary to correct an error or comply with applicable law.

Promotional offers:

  • Are available only during the stated promotional period;

  • Cannot be combined unless expressly stated;

  • Have no cash value;

  • May be limited by product, customer, household or order;

  • May be modified or withdrawn before an order is accepted; and

  • May be cancelled if obtained through misuse, error or unauthorized duplication.

7. Shipping and Delivery

Delivery dates are estimates and are not guaranteed. Delays may occur because of carriers, weather, supply interruptions, incorrect address information or other events beyond our reasonable control.

Customers are responsible for providing a complete and accurate shipping address. Baby Spice Foods is not responsible for delays, failed delivery or loss resulting from incorrect or incomplete information supplied by the customer.

Where permitted by law, responsibility for an order passes to the customer once it has been delivered to the address provided. If tracking shows delivery but you cannot locate the package, please contact the carrier and then contact us so we can try to assist.

We may restrict shipping destinations or decline delivery to certain locations.

8. Final Sale, Returns and Problem Resolution

Because our products are food products and are subject to health and safety considerations, all purchases are final sale. We cannot accept returned food products, including products that have been opened, used or purchased in error.

However, we genuinely want every family to have a positive experience with Baby Spice Foods. If something is not right, please contact us. Although our products are final sale, we will listen to your concern and work with you to find a fair and reasonable solution whenever possible.

Damaged, defective, expired, missing or incorrect products should be reported to grayson@babyspicefoods.com within seven days of delivery. Please include your order number, a description of the issue and clear photographs of the product and packaging.

Depending on the circumstances, we may offer a replacement, store credit, refund or another appropriate solution. Any remedy offered beyond what is required by law is provided at our discretion.

Additional details are contained in our Return and Refund Policy. Nothing in these Terms limits a refund, cancellation right or other remedy that cannot lawfully be excluded.

9. Retail Purchases

Products purchased from an independent retailer are subject to that retailer’s applicable return and refund policy and should first be taken back to the original place of purchase.

Baby Spice Foods does not normally issue refunds for purchases made through third-party retailers. If a retailer cannot resolve a genuine product-quality concern, contact us at grayson@babyspicefoods.com, and we will try to help find a reasonable solution.

Independent retailers are separate businesses. Baby Spice Foods is not responsible for a retailer’s acts, omissions, representations, pricing, storage practices, availability or customer-service decisions.

10. Wholesale Orders

Retailers, distributors and other commercial buyers may be subject to separate wholesale terms, invoices, purchase orders or written agreements. If those terms conflict with these Terms, the applicable wholesale agreement will govern the commercial purchase.

Unless otherwise agreed in writing, wholesale orders are final sale and may not be returned without prior written authorization from Baby Spice Foods.

11. Accounts and Account Security

You are responsible for maintaining the confidentiality of your account credentials and for activity conducted through your account.

Please notify us promptly if you believe your account or payment information has been used without authorization. We may suspend or terminate an account where we reasonably suspect fraud, misuse, a security risk or a violation of these Terms.

We are not responsible for losses caused by your failure to protect your credentials, except to the extent required by law.

12. Communications and Marketing

We may send transactional communications concerning orders, payments, delivery, safety notices, product recalls, account activity or customer-service matters.

We will send promotional electronic messages only where permitted by applicable law. You may unsubscribe from promotional communications using the unsubscribe mechanism provided in the message. Unsubscribing from marketing will not prevent us from sending necessary transactional or safety-relate